How Rayon helped Live Light boost sales & streamline shipping
The viewpoint of a 10-person sales squad
Challenge
Live Light, an eco-conscious brand offering high-end refurbished furniture for rent, faced a key challenge: their sales team lacked experience with design tools to create professional, to-scale floor plans and test fits.
This inefficiency slowed the sales process and made it difficult to communicate furniture layouts to clients visually. In some cases, mismatched test fits led to costly re-shipments, affecting efficiency and customer satisfaction.
Solution
Live Light’s sales team quickly adopted Rayon, finding it intuitive and easy to use. By integrating Rayon into their sales process, the team can quickly create accurate, to-scale test fits using a dedicated block library of their furniture collection, transforming their role from sales representatives to advisors and helping clients visualize their spaces with precision.
As a result, Live Light has significantly reduced costly re-shipments, enhanced customer satisfaction, and increased deal closures.
“Rayon enables our sales team to create accurate test fits for clients. We built a block library of our furniture collection, allowing the team to add items to floor plans at scale faster. When we show a plan to clients, they see the actual furniture pieces on the drawing, helping us close deals and avoid layout mistakes.”
The story behind Live Light
Live Light is a furniture rental company based in Antwerp that serves a market spanning the entire Benelux. Their mission revolves around sustainability and circular economy principles, demonstrating that eco-conscious interiors can be both stunning and affordable. Their mission is to reduce furniture waste by offering stunning, high-quality, refurbished furniture for rent as an alternative to purchasing new. With a focus on top-tier customer experience, Live Light ensures that every aspect—from first contact to the sales process up to the final delivery—is seamless.
Overcoming sales and Logistics challenges at Live Light
To uphold their high standards, Live Light required a more efficient method for creating and sharing professional-looking floor plans with clients. However, , resulting in poorly executed and inaccurate floor plan layouts. This led to and sometimes caused the shipping of furniture pieces that did not fit clients' spaces. These errors disrupted the process and resulted in and a subpar customer experience.